HP Pavillion ZD7000

We've had a customer drop off a HP Pavilion ZD7000 series laptop for repair. Symptoms include no backlight on the display, and corrupted video on the external and internal display both. Strange ansi type characters, etc.

It seems that this is a known issue on this series of laptop computer. In addition, even if the unit is out of warranty, HP will extend the warranty for this issue. We have contacted HP and arrange to ship the unit back to them for warranty repair. Since this unit is a Pavilion or Presario, the unit must go back to a central repair facility for this repair. If this had been a business series laptop, we could have repaired it here at the store. One more reason to look at the bit more expensive, but better service NC and NX series of laptops from HP/Compaq.

For those of you with the same model, and same problems, contact HP technical support directly, explain the situation, and keep after the technician until he finds the article on their knowledge base. My notes indicate that the ZD7000, ZD7200, ZD7300, NX9500, ZD7900, ZD7100 all have the same known issue. We can also facilitate this repair for you, but there will be a charge for the time needed for phone calls, packaging the unit, and testing the unit when it returns.