We have at the store a Xerox XC865 Workcenter unit which is prompting for a new fuser. After installing a new fuser, the unit continues to prompt for a new fuser. Check back soon to see what to do to resolve this error.
UPDATE: After further investigation, the unit did not have a fuser error, but a drum error message. I feel embarrassed I didn't catch this from the get go, but at the same time Xerox's user and service documentation is a little lacking. It seems that even after replacing a drum unit, you must manually enter a service mode on the unit and reset its counter. I could be wrong, and something may have gone wrong when the customer installed the new drum, but that is what was required for the unit to work without a flashing red light on the control panel. Once the counter was reset the unit worked fine without any errors.
Ref: https://www.partsdrop.com/store/info.php?osCsid=07bc421462f9ff054adeb8a8a2c79b2f
Great source for diagnosing the error codes, or clearing some error messages.
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