We've had a customer drop off a HP Pavilion ZD7000 series laptop for repair. Symptoms include no backlight on the display, and corrupted video on the external and internal display both. Strange ansi type characters, etc.
It seems that this is a known issue on this series of laptop computer. In addition, even if the unit is out of warranty, HP will extend the warranty for this issue. We have contacted HP and arrange to ship the unit back to them for warranty repair. Since this unit is a Pavilion or Presario, the unit must go back to a central repair facility for this repair. If this had been a business series laptop, we could have repaired it here at the store. One more reason to look at the bit more expensive, but better service NC and NX series of laptops from HP/Compaq.
For those of you with the same model, and same problems, contact HP technical support directly, explain the situation, and keep after the technician until he finds the article on their knowledge base. My notes indicate that the ZD7000, ZD7200, ZD7300, NX9500, ZD7900, ZD7100 all have the same known issue. We can also facilitate this repair for you, but there will be a charge for the time needed for phone calls, packaging the unit, and testing the unit when it returns.
Wednesday, November 7, 2007
Epson Photo 2200 Printer Problems
At the store is a Epson Photo 2200 series printers, with a print quality problem. It isn't your typical cleaning/clog problem, and wanted to mention the issue here, and the resolution.
It seems that sometimes on the Photo 2200, the pump assembly while operating, doesn't do its job. The symptoms appear to be clogged nozzles, or colors that 'come and go.' After flushing and checking the colors that appear not to print, the technicians realized that the nozzles were clear, and it wasn't a clog or electrical problem causing the failure. After removing and examining the pump, it appears that the part would only work part time. In some cases you can rotate and operate the pump, but it wasn't really pumping anything. The resolution for this case is to replace the pump assembly. It is not a difficult repair, but in many cases, you would also want to clean your printer professionally, as this usually only happens after extended use of the printers, and as such, the printer could use a good cleaning and adjustment to ensure it continues to operate for a while longer.
Parts can be purchased from our store if you would like to repair this yourself, please contact a technician and they can help you determine which part you need.
It seems that sometimes on the Photo 2200, the pump assembly while operating, doesn't do its job. The symptoms appear to be clogged nozzles, or colors that 'come and go.' After flushing and checking the colors that appear not to print, the technicians realized that the nozzles were clear, and it wasn't a clog or electrical problem causing the failure. After removing and examining the pump, it appears that the part would only work part time. In some cases you can rotate and operate the pump, but it wasn't really pumping anything. The resolution for this case is to replace the pump assembly. It is not a difficult repair, but in many cases, you would also want to clean your printer professionally, as this usually only happens after extended use of the printers, and as such, the printer could use a good cleaning and adjustment to ensure it continues to operate for a while longer.
Parts can be purchased from our store if you would like to repair this yourself, please contact a technician and they can help you determine which part you need.
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